Protecting your private information is our priority. This Privacy Policy applies to hisaka.com.sg and governs data collection and usage. To protect your private information, we have established this Privacy Policy (the “Policy”) following closely with the best practices in the industry and applicable laws and regulations.
By using this hisaka.com.sg and/or providing personal data to Hisaka, you hereby acknowledge that you have read this Policy and that you have consent to the collection, use and disclosure of your personal data by Hisaka as per this Policy. If you do not consent to the terms of this Policy, please do not access Hisaka website, or provide your personal data to Hisaka.
“Personal data” means data about a person who can be identified (i) from that data, or (ii) from that data and other information to which Hisaka has or is likely to have access.
We may collect personal data such as full name, email address, mailing address, phone number from you in a variety of ways, including, but not limited to, when you visit our website, register for an account, place an order, fill out a form, when you contact our customer service via phone, email and in connection with other activities, services, features or resources we make available on our website. We will collect personal data from you only if you voluntarily submit such information to us. You can always choose not to provide your personal data, but you may not be able to access or use certain features or services on our website or to obtain certain services from us. In addition, Hisaka collects data that is sent automatically by your web browser, computer, mobile or tablet device. This may include your IP address, the address of the web page you were visiting when you accessed our website, date and time of your visit, information about the device you are using and other information. Please check the settings of your browser and/or device if you want to know what data is automatically sent or if you wish to change your settings. Please also refer to the section on “Use of Cookies” below.
We use the data about you to communicate with you and manage your account as well as verify and process your order. We will contact you by the various mediums: phone, email, post, Whatsapp, or SMS. We may send you promotional materials in relation to our products, services, system features offered by us. We may also use the information for marketing research and statistical analysis. In carry out credit reference searches (to open a credit account with us), we may have to pass your information to financial accredited companies. We may also obtain information about you from such companies, if necessary, in connection with your account or purchasing activity with us.
We do not rent, trade, or sell your personal data. Your personal data will not be disclosed by Hisaka to any third party, except to: -
- any affiliate, subsidiary or partner of Hisaka;
- our technology, marketing and logistics service providers;
- credit card and payment processing companies;
- any other agents, service providers or subcontractors acting for or on behalf of Hisaka, to the extent required to carry out the purposes above, or to do anything at your request.
We may also disclose your personal data where you expressly consent to such disclosure or where such disclosure is required or permitted by applicable law, statute, stock exchange regulation or by-law, regulatory or governmental order or court order.
The key to your account is the password. Do not disclose your password to anyone; try using unique numbers and letters. If you do share your password or your personal information with others, remember that you are responsible for all actions taken in the name of your account. Therefore, if your password has been compromised for any reason, please notify us immediately and change your password. We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal data stored on our website. Sensitive and private data exchange happens over a SSL secured communication channel and is encrypted and protected with digital signatures. Please be informed that despite our best efforts, no security measures are impenetrable. Unauthorised entry or use, hardware or software failure, and other factors, may compromise the security of your personal data. Hisaka does not warrant or guarantee in any way that your personal information or private communications will always remain private and/or safe. We hereby disclaim any responsibility or liability directly or indirectly arising out of or in connection with, any loss, theft, or unauthorised access, collection, use, disclosure, copying, modification, disposal or similar actions with regard to any personal data held or maintained by us, except to the extent caused by our fault or negligence.
Our website may use “cookies” to enhance user experience. Cookies help us measure the number of visits, average time spent, page views and other statistics relating to your access to the Site. This information allows us to better administer the website and provide a more tailored and user-friendly service to you. Cookies also enable you to use or access certain features or services of our website including the shopping cart and check-out features. Our cookies cannot be used to get data from your hard drive, to get your email address or any other data that can be traced to you personally. Most web browsers and devices can be set to notify you when you receive a cookie or to prevent cookies from being sent; if you use these features, you may limit the functionality we can provide you when you visit our Site.
Please contact us if you have any questions about our privacy policy or the information we hold about you or to request access to or correction of your personal information. You can email us at info@hisaka.com.sg or call us at our operating hours (weekdays from 8.30am – 5.30pm) at +65 6455 1311 (ext. 256).
We reserve the right to update this privacy policy at any one time and will place the amendments on this site.
This Policy is governed by and shall be construed in accordance with Singapore law including without limitation the provisions of the Evidence Act (Chapter 97), Electronic Transactions Act (Cap. 88) and the PDPA, without giving effect to any principles of conflicts of law. You agree to submit to the non-exclusive jurisdiction of the Singapore courts.
For more information about the Singapore Personal Data Protection Act, please visit http://www.pdpc.gov.sg.